One Reason People Are Not More Outraged at NSA Surveillance

My fellow web people will relate to this one.

Several times in my career, someone, usually a senior marketing executive, has asked me whether we can collect the email addresses of everyone who visits the company website. Not “can you set up a form where users submit their email address?” but “does the website do this automatically?”

They were not thinking through the implications of this question. They were not considering that if we could do this, so could every other website, and therefore their email address had already been collected thousands of times.

It’s not that they’re dumb; they just wanted to know if we could send email to our site visitors. And to them, as with most people, technology is a black hole. No one knows how it works.

So, at least on a subconscious level, many people, if not most people, assume that their personal data is being constantly collected.

Which, it turns out, it is.

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